Wednesday, September 24, 2008

Making the Most of Customer Complaints

http://online.wsj.com/article/SB122160026028144779.html?mod=relevancy

Talks about customer's complaints/problems and why it is important to resolve the issue.
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1 comment:

Kelly said...

MANAGEMENT Tip here....LEARN from those service failures so they don't get repeated.

September 24, 2008 at 6:39 AM

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